just some sort of lame blog

I love J.W. Dundee's Honey Brown, but...

Honey Brown...I f'n hate rebates.

Earlier this year I bought a 12-pack of Honey Brown which had a $1 rebate stuck on it. Honey Brown is usually pretty cheap compared to my other favorites, and I probably would've bought it without the rebate, but knowing that I'd save an extra dollar made me feel a little better.

A few weeks later I filled out the rebate form and started realizing that the rebate form only had the PO Box, and no City, State, and Zip code. I found two ways to contact High Falls Brewery through their terrible flash site and sent messages to both. I got the following response from them on March 17th: the day that the rebate was supposed to be postmarked by:

Good morning,

We apologize for any inconvenience that this mix up may have caused. We would like to thank you for bringing this to our attention since the rebate forms were printed by a separate company and thank you for your interest in Honey Brown. The complete address is listed below. Please feel free to contact us if you have any further inquiries.

P.O. BOX 4412
YOUNG AMERICA, MN 55558-4412

Thank you,

Consumer Affairs
High Falls Brewing Company
445 St. Paul Street
Rochester, NY 14605
(585) 263.9446

I rushed home for lunch (after all this was for a whole dollar, or $0.61 after postage), and mailed out the rebate. Then in early April the letter with the enclosed rebate was returned with this message on it:

NIXIE	553	1	06	03/30/06
BC:	(my zip+4)35	*1913-14629-17-35

Of course all of this had to happen when I had been working over 10 hours a day 7 days a week for pretty much all of March. Needless to say my blood pressure was high enough without some BS like this. Now I know it was only $1, but it's the principle of the whole thing. I almost felt like sending it to Eliot, I think I have an idea of what would happen, and after all the lawyers got paid, I don't think I'd see my dollar. I've contacted High Falls since then but they've not even bothered responding to my emails, let alone try to rectify their mistake. (how about a $1 off coupon, jerks?) Maybe The Consumerist will save the day? Anyone else get suckered in by this one?


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